The Home Depot Design Center

Today I had an amazing experience with Chef Eric. Our family purchased a Monogram Hearth Pizza Oven from the Home Depot Design Center in Rockville, Maryland. Chef Eric came to our home and gave us a demo how to use the custom settings on the oven. We made several dishes that had different requirements and approaches to making our dishes. Chef Eric genuinely wanted us to get the most out of our purchase. After he left, my family felt empowered and confident that we will be masters at using our pizza oven to the fullest. Thank you Chef Eric and Home Depot Design Center in Rockville, Maryland.

We just walked in to the Home Depot Design Center and within the 10 minutes they found us a designer. Kayla became our friend after our second meeting! She is very friendly and knowledgeable. She understands our needs and helped us to design our kitchen and ordered everything. Then she scheduled us a private dinner at their very own fantastic kitchen in the Design Center. We enjoyed Chef Eric‘s amazing food and felt very special. I highly recommend Home Depot Design Center to everyone.

We had a fantastic experience working with the Home Depot Design Center on our kitchen renovation. Zadinga was so thorough, careful, and thoughtful about the design. She had great ideas, from big picture to tiny details. Anna went above and beyond with appliance recommendations so that we ended up with appliances that fit the space perfectly.

I have had the pleasure of working with Shekinah Baltimore on several home projects ranging from moderate to large renovations. What I enjoy most is her enthusiasm and energetics spirit with the can-do attitude. I am a repeat customer who started with the kitchen and moved to several moderate renovations. She has impeccable taste and is extremely conscientious and dedicated to seeing through the project. She keeps the design in mind as she maps out the best style to fit your budget and taste - with the personal touch of a professional designer. She always keeps me posted on potential delays or events that may hamper the timeline of the project . She checks in weekly with status updates and sends weekly emails apprising of delivery status and where the items are in the supply chain . Most importantly I feel special and valued . I am amazed at her vast knowledge of kitchen design and have saved thousands of dollars due to her business acumen and design savvy. She has recommended alternatives that had better industry ratings that were less expensive. I am proud to have Ms. Baltimore as my sales associate- best investment I have made with her personal touches and the Home Depot Kitchen Design Center. Thanks

I posted a review about this store after I reviewed my appliances, but I wanted to give Hasnain a shout out. He was very helpful and patient with me as I looked at appliances multiple times to ensure I received the perfect ones for my kitchen. His expertise helped me land beautiful appliances and I couldn’t be happier. Thank you!!

Absolutely would not recommend, worst design from a professional design team. We have been lied to at every step during this entire process. In order to have a kitchen by Christmas we are reduced to this extremely disappointing kitchen. As countertops are 4 weeks out. The project started in April/May. Someone from Woodmark initially did the design of our kitchen, which is the design I agreed too. Some how the design was changed per Theresa @ Home Depot Central Design. I did inquire about what a farm style sink would look like but wanted to go with the drop in base. When I paid back in May I made sure every single person from Courtney H at Home Depot Central Design to the Contractors at our local store knew I wanted a drop in sink. As I paid Courtney, I literally said the farm house sink is going to be removed right? I was assured yes! Move forward to July, we waited for the shipment to get here before our vacation. The system at Home Depot is a nightmare, 7 different delivery dates in “ their system.” Not one person could take the time to call the company to track down our cabinets except my husband. So the cabinets came in as we were on vacation. The kitchen was demoed and replaced while we were on vacation. We come home to a farm-style sink base and filler in between all cabinets on that wall due to a 27 inch cabinets being replaced by a 24in at central design. Not even a design change we had seen or knew about. We make a complaint on July 19-26 two new cabinets were ordered. A 27 inch to go above the dishwasher to eliminate all the filler and gap by the refrigerator and the sink base drop in like I wanted since the beginning of this project. First Cabinet arrived at the end of August, but we had not heard anything about the base cabinet. A lost item was filed at the local store to track it down. Again no one can called the company just look at outdated incorrect notes “in their system.” My husband tracks down the Base from Hampton Bay. They stated that the Base cabinet arrived Sept 9th. Great, it’s Sept 12th we call the store to speak with a manager on duty named Lori, we then find out that she simply refused delivery for no reason. Refused to even have it taken off the truck! She then proceeds to tell my husband as he is upset that we have a stove and microwave to use at the time being. At his point we are furious. Then a fake report is made that same day between another manager named Leah/Lori stating it was damaged. No one from Hampton Bay knew anything about this, as there policy is they need proof via pictures, our contractors weren’t called nor the customer notified that the item even came in. Courtney then does help us get the base reordered, with the Expediter at HomeDepot and talking to a supposedly manager from Hampton Bay. Now the expected delivery date is October 7th. Per Brook at Hampton Bay and “ Scott, a plant manager.” October 7th comes and goes, no one can again track down the cabinet. My husband then proceeds to talk to a supervisor at Hampton Bay. The cabinet has not even been made, nor did anyone know about the conversation or expedition of this cabinet. Best they can do now is end of October to get it here. Now it’s crunch time because we are getting into the holiday season and we have been without a kitchen since July. Am I supposed to keep living in a construction zone thru the holidays. Not have Christmas for my kids? We come up with a solution this week, what ever comes in first between a farms type sink or the base cabinet, we place to move forward with countertops. End result is a farm house sink we never wanted in the first place and two cabinets that don’t even fit because of the poor design. During this entire process the store and central design kept pointing fingers at each other not taking any responsibility for the mistakes and complete breakdown in communication. I would never recommend using Home Depot again in any other projects. A few people have attempted to step and help during this ONGOING process Mike Lewandowaki and Terry Perrigo. No one has yet to correct, contact or call

Currently writing this review from my nearly completed dream kitchen. Cons- the process from first appointment to “breaking ground” literally took over 6 months and the tile selection was limited so I ended up sourcing my tile elsewhere. The pros- the people we worked with leading up to the finished product! Tim was wonderful to work with on the front end, he’s an excellent listener and was quick to resolve any issues that came up, Brian oversaw our several month long project, he was on top of everything, is very responsive and helped put my mind at ease a number of times, the construction company (Scott & crew, Epic Kitchen & Bath) had laser sharp attention to detail and was the most careful and respectful crew we’ve ever had the pleasure of working with, which is a big deal when you have these people in your home for months. Prior to this project I was set on listing my house because I didn’t think we could create the kind of kitchen and space I had been dreaming of. Now, it’s the most incredible space and I can’t imagine selling it! Thank you to everyone who helped make our dream kitchen a reality! Posted some photos, please excuse the blue tape, we are waiting on final paint! I will update photos when complete.